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Shipping policy

At moonlitc, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines everything you need to know about how we handle shipping from moonlitc.com.
If you have any questions, please contact us at mosson@moonlitc.com.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing times may be slightly extended during holidays or promotional periods.
  • You will receive a confirmation email once your order is ready for shipment.

2. Shipping Timeframe

  • Standard shipping typically takes 7–15 business days, depending on your location.
  • Expedited shipping options may be available at checkout.
  • Please note: delivery times are estimates and not guaranteed.

3. Shipping Address Requirements

  • Please provide a complete and accurate address, including postal code, at checkout.
  • Incorrect or incomplete information may result in delays or failed delivery.
  • Kindly double-check your details before placing your order.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method.
  • Free shipping may be available for eligible orders (see details on moonlitc.com).
  • International orders may incur customs duties or import taxes, which are the customer’s responsibility.

5. Shipping Regions

  • Available shipping destinations will be displayed during checkout.
  • Some remote or restricted areas may not be serviceable.
  • If your location is unavailable, please contact us at mosson@moonlitc.com.

6. Shipping Options

  • Choose between standard and expedited shipping at checkout.
  • We partner with reliable carriers suited to your region.
  • Carrier details will be provided with your tracking information.

7. Order Tracking

  • A tracking number will be sent via email once your order has shipped.
  • You can monitor your shipment using the provided tracking link.
  • If tracking updates are unavailable, please contact us for assistance.

8. Delivery Delays

  • Delays may occur due to factors such as severe weather, customs processing, pandemics, or remote locations.
  • Carrier disruptions or unforeseen events may also impact delivery times.
  • We will notify you if significant delays arise.

9. International Shipping

  • Customs duties, taxes, or import fees may apply and are the responsibility of the customer.
  • Delivery times may vary due to international processing.
  • Please check your local customs regulations before placing an order.

10. Lost Packages

  • If your order does not arrive within the expected timeframe, please contact mosson@moonlitc.com.
  • We will investigate and may offer a replacement or refund after review.
  • Claims require sufficient time for carrier investigation.

11. Damaged Shipments

  • Please report any damaged items within 48 hours of delivery, including photos.
  • We will arrange a replacement or refund as appropriate.
  • Retain original packaging for claims.

12. Address Updates

  • Address changes can be made before shipment—please contact us immediately.
  • Once shipped, the delivery address cannot be modified.
  • Ensure your details are correct to avoid issues.

13. Pre-Orders

  • Pre-ordered items may ship later than regular products.
  • Estimated shipping dates will be listed on moonlitc.com.
  • We will notify you of any delays.

14. Undeliverable Packages

  • Packages returned due to delivery issues may be refunded minus shipping costs.
  • Reshipping requests may incur additional fees.
  • Please verify your address to prevent this.

15. Customs Clearance

  • International shipments may be delayed due to customs inspections.
  • We provide necessary documentation, but clearance times vary.
  • For assistance, please contact your local customs office.

16. Shipping Confirmation

  • You will receive a shipping confirmation email once your order is dispatched.
  • Please check your spam or junk folder if you do not see it.
  • Contact us if confirmation is missing.

17. Customer Assistance

  • For any shipping-related inquiries, please contact us at mosson@moonlitc.com.
  • We typically respond within 1–2 business days.
  • Visit moonlitc.com for more information.

Thank you for choosing moonlitc. We are dedicated to ensuring your order arrives safely and on time.