Return policy
At moonlitc, we aim to make your shopping experience as enjoyable as possible. Our Return Policy is designed to be clear and customer-friendly, ensuring you feel confident with every purchase made at moonlitc.com. If you have any questions or need assistance, please reach out to us at mosson@moonlitc.com.
1. Return Eligibility
- Items must be unused, in original packaging, and in the same condition as received.
- Only purchases from moonlitc.com qualify for returns.
2. Return Request Window
- You may request a return within 30 days of receiving your item.
- Requests made after this period may not be accepted.
3. Initiating a Return
- Contact us at mosson@moonlitc.com with your order details and reason for return.
- We'll provide a return authorization and shipping instructions.
4. Return Shipping Costs
- Customers cover return shipping unless the item is faulty or incorrect.
- We suggest using a tracked service for your protection.
5. Refund Processing Time
- Refunds are processed within 7 business days of receiving your returned item.
- You'll receive an email confirmation once the refund is issued.
6. Refund Delays
- Bank processing times may delay funds appearing in your account.
- Factors like payment method (e.g., credit card vs. debit), bank policies, or international transfers can affect timing.
7. Defective or Wrong Items
- Report defects or errors within 7 days of receipt for a free return or exchange.
- Provide photos or details to expedite the process.
8. Non-Returnable Products
- Items marked as final sale or personalized products cannot be returned.
- Check product pages on moonlitc.com for exclusions.
9. Refund Method
- Refunds are issued to the original payment method used at checkout.
- Partial refunds may apply if part of an order is returned.
10. Customer Support
- Our team is available at mosson@moonlitc.com to assist with returns.
- We're here to ensure a smooth and fair resolution.
Thank you for shopping with moonlitc.com—we're dedicated to your satisfaction!